Recruitment Agency FAQs


Working with our trusted Recruitment Partners is important to us. That’s why we have a preferred supplier list (PSL) in place. HR manage all vacancies and all communication regarding candidates or vacancies must go via the HR Team.

Applications submitted by agencies that are not on our PSL cannot be accepted. If you wish to be considered for our PSL then please contact us at:
Submission of Candidates

All candidate applications must be submitted directly via the applicant tracking system (ATS) portal. CVs/Resumes should not be emailed directly to employees within the business CVs/Resumes not received via the ATS portal will not be considered as a formal introduction to the business and we will not pay a fee in this scenario.

Any duplicate candidates that have been submitted via the portal will be highlighted to you. If an offer is made to a candidate, the fee payable will be owed to the agency who submitted the candidate first. However, if the candidate is not in agreement the candidate has the final say on who they wish to be represented by.

You must have gained consent from the candidate prior to submitting an application on their behalf. Before a submission, it is imperative that you have spoken to the candidate fully about the role and the organisation. We expect our recruitment partners to have met with/interviewed all submitted candidates face to face (or where impractical due to location or time zone, at least had an in-depth telephone conversation) prior to their submission.

Please verify the candidates’ ‘Right to Work’ before submitting their application.

Direct Sourcing

Where possible we try to source candidates directly for positions. Should a candidate apply to us directly who has been introduced by you within the six months preceding their application then we will honour your introduction. Beyond six months no fee will be paid. Please note that candidate ownership is vacancy specific.


Agencies are required to channel all communications relating to prospective candidates and vacancies at Doncasters directly through the HR team.

We request that agencies only send candidate introductions in relation to advertised vacancies. Please do not ‘cold call’ Doncasters or send generic emails that do not contain a reference for a specific vacancy.

Feedback is only provided to candidates who have reached first interview stage and beyond, and only when this is requested. We will not provide feedback for initial CV application.

Equal Opportunities and Data Protection

Agencies will commit to complying with the provisions of the relevant legislation in their country regarding equal opportunities and data protection in their handling of candidate details on behalf of Doncasters.

Doncasters requires all agencies to comply with equal opportunities legislation in advertising and / or discussing their vacancies.

Doncasters may store and process candidate details supplied by Recruitment Agencies in accordance with the General Data Protection Act 2016. Doncasters will treat introductions in the strictest confidence and will not pass information to third parties without the permission of the agency or the candidate.

Fee Arrangements

Doncasters and the agency must have agreed terms in place prior to any CVs being sent.

Invoices for all successfully offered candidates will only be accepted when sent to the HR Team. When submitting an invoice you must provide the vacancy requisition number.

Doncasters will settle invoices from agencies within the agreed terms and conditions. The invoice shall be received no earlier than the candidate’s first day of employment with us.