Customer Service and Production Logistics Administrator

Website Nelson Automotive - North America

The customer service and logistics administrator functions as the first line contact with established and potential new customers. Depending on capacity constraints and backlog, as instructed by supervisor, executes and coordinates shipping and/or receiving activities and/or provides production assistance. Responsible for handling all contact with assigned key customer accounts as well as regional sales territories and warehouses. Responsible for following and maintaining customer orders from initial quotation through final shipment and billing. Required to organize activities with Production Control, Manufacturing, Finance and Traffic to insure customer satisfaction and on time delivery requirements are met.


Customer Service Principal Accountabilities:


Process all orders generated through phone contact, mail, EDI, or warehouse WRO; Generate quotations if required- Verify part number and description; If new part number required initiate “green sheet”, or “blue sheet”; determine price and availability; Expedite delivery if required; Establish new customer accounts- Verify credit status of customer- Maintain orders- Process customer required product certifications, ASN’s, and bar codes; Maintain customer files in BPCS; Interprets and administers established Customer Service QS-9000 procedures when dealing with established and potential customers; Determines the acceptance or rejection for returns and credits in accordance with established QS-9000 procedures; processes RMA’s as appropriate; Handle all phone inquiries regardless of account and geographic location; direct customer and sales calls to personnel within Nelson Automotive NA who can answer inquiries regarding technical issues, production, credit and billing; facilitate the flow of information within Nelson Automotive NA regarding sales activities, and customer order status; performs other activities as assigned by leadership.

Daily (as required) Receiving Activities:

Perform Receiving Inspection as per the following procedure:
Upon delivery, receiving personnel shall complete the following: count the number of delivered shipping containers; check markings and identification; and inspect all packages for signs of tampering and/or damage.  If these checks and inspections are satisfactory, the delivery receipt (Bill of Lading, UPS reader, etc.) is signed.  Any shortages or damages are noted on all copies of the delivery receipts and Purchasing is immediately notified.
Upon opening the shipping container(s), quantities and part numbers are verified against the purchase order and the packing slip. Goods are examined visually for any signs of concealed damage.
Receiving personnel verify that all required product quality records such as material certificates, conformity statements, and inspection/testing documents, etc. are enclosed, or otherwise provided.  Items are identified with Nelson Automotive barcode stickers; a duplicate barcode sticker is placed on the packing slip.
If no other product verification activities are required, the goods are moved to appropriate production staging or storage areas.  The packing slip and associated quality documents are scanned into the Nelson Automotive document system.
If other product verification activities are required, for example, QA inspection or review of supplied product quality records; the goods are held and the appropriate function is notified.
If a nonconforming product is identified, receiving personnel initiates a nonconformity report in accordance with Procedure for Control of Nonconforming Product.
When the visual inspection is satisfactory but the required quality records are not available or are not approved by Quality Assurance, the received goods may be held in Receiving or other designated area until the required documentation is received.  Purchasing is notified of the missing or incomplete record.
Label product and place in appropriate inventory locations, as well as create inventory locations for new product.
Coordinate logistics for getting work in process to outside operations.
Package systems and components and where applicable, products shall be packaged according to the current approved unit packaging specification.

Weekly Receiving Activities
Coordinate cycle count procedure and correct all discrepancies
Monthly Receiving Activities

Reorganize inventory locations to maximize floor and shelf space



Daily (as required) Shipping Activities

Bill any shipments leftover from the previous day.
Scan any shipping documents leftover from the previous day.
View the online open order report – print packing lists & bar code labels as needed for items likely to ship that day.  NOTE: Continue checking the report during the day to keep up with new orders. Contact Supervision with any items that are liable to ship, but you are unable to find, notify Supervision for inventory errors.
Where applicable, products shall be packaged according to the current approved unit packaging specification.
Use the printed packing list to track the progress of items through the course of the day.  As items become available for shipment, collect in a shipping container and maintain identification using the packing list.
When all items for an order are collected, complete packaging for shipment using the appropriate method.
Enter the items being shipped into the system and print the customer copy of the packing list; write the batch number generated by the system on the shipping copy of the packing list.
Enclose the customer copy of the packing list inside the shipping carton or insert into a “Packing List Enclosed” envelope and attach to the shipping container.
Generate bills of lading, air waybills, and other shipping documents.  Affix the shipper’s tracking information to the shipping copy of the packing list.
Contact shipping vendors as required.
Bill shipments – make sure to include the tracking information.
Before departing for the day, scan completed shipping documents.
Weekly Shipping Activities

Check stock in fast-ship bins.  Pull empty bins forward (turn upside down?) and advise Production Planning that replenishment is required.
Monthly Shipping Activities

Review inventory quantities of various supplies; tape, markers, bubble wrap, cartons, skids, crates, labels, bags, and the like.  Report stock levels to Purchasing.




Production Assistance Activities


Assembles, tests, and inspects welding equipment when required due to production capacity constraints and backlog.


Set-up stud welding systems and perform functional welding tests.  Must be able to distinguish good quality stud welds from poor quality welds.


Is a team member in continuous improvement efforts from conception to realization.  This may involve supporting modifications to the plant or plant layout.


Inspects products to verify conformance to specifications, and drawings.


Follows company policies and reports safety violations.


Recommends measures to improve production methods, equipment performance, and quality of product.


Performs housekeeping duties as required to keep receiving and shipping area clean and safe.  Other housekeeping duties may be assigned as required.


Suggests changes in working conditions and use of equipment to increase efficiency of shop, department, or work crew.


Must possess competency in attention to detail – Inventory accuracy and on-time delivery rely heavily on the proven ability to discern discrepancies in quantity and quality of all items that flow through the receiving and shipping areas.


To facilitate continuous improvement efforts, some of the shipping/receiving/production assistance activities may be eliminated or modified and new activities and responsibilities may be added at any time.


The successful candidate will have the following skills/experience:



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Associate’s degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.



Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.



Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.



Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.



Extensive use of computer skills ability to work with standard office equipment.  Knowledge of Microsoft Word, Excel, GroupWise, and the internet.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop; kneel; crouch; or crawl (when filing).  Specific vision abilities required by this job include close vision.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


Interested parties should submit their CV and a covering letter to: Allen Osmialowski, Interim Leader, Nelson Automotive NA in writing or via email to


Closing Date: 30 April 2018

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